Terms & Conditions

Company Information

Exciting African Continent trading as Exciting Africa is a South African based private company (Pty Ltd) with registration number 2013/124800/07 and owned/run by Annika Haslecker and Beat Jaggi.
Our physical address is 307 Beach Road, Unit 2B, Sea Point Cape Town 8005, South Africa


Booking Confirmation and Invoices

Bookings are confirmed by reception of payment of a deposit (or the full sum). If a deposit has been paid to secure the booking, the remaining amount is due to be paid no less than 6 weeks before the stay, flight or activity booked. By paying the invoice the client accepts Exciting Africa’s terms and conditions as set out herewith.

For South African hotels/safaris/service providers the client can choose to pay Rand into our South African bank account or Euro/US Dollar into our Finnish bank account. Invoices sent in Euro/US Dollar are based on the exchange rate below, which is the official rate from First National Bank (FNB), one of the leading South African bank institutes. The rate indicates the amount of Rand per foreign currency unit on the date of issue of the invoice.

Please note that all bank charges are for the account of the customer.
https://www.fnb.co.za/rates/ForeignExchangeRates.html


Cancellation policy

Each establishment or service providers’ (hotel/lodge/guest house etc.) standard cancellation policy will apply. It will be indicated on the invoice.

 

Travel insurance

Exciting Africa does not offer Travel Insurance. Please check that you are comprehensively insured for illness/accident or cancellation from confirmation of your booking and during the entire duration of your trip.
One of several companies providing online travel insurance and emergency medical/accident coverage is www.worldnomads.com

 

Liability

The information given on our website is for general information purposes only. While we try to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, availability, suitability or reliability with respect to the information, products, services, or graphics contained on the website for any purpose. All pictures are representations only and all data and prices are subject to change without notice. Any reliance you place on such information is therefore strictly at your own risk. Exciting African Continent and its directors and employees shall not be liable for any loss, damage or expense of any nature whatsoever as a result of the use of or reliance upon our Website.

Exciting African Continent acts as an agent in putting together tailor-made tours or booking accommodations and other travel arrangements, utilizing the products of various travel suppliers. While Exciting African Continent makes every effort to engage quality suppliers among the hotels, safari lodges and other service providers and to ensure that the various services will be carried out efficiently and as specified, it does not have direct control over the provision of services by suppliers and shall not be liable for any loss, damage, injury, additional cost, accident, delay, irregularity that may be occasioned by any error or default, act or omission of any supplier in carrying out the arrangements. Exciting African Continent accepts no liability for changes, omissions or delays before or during the course of the travel and service arrangement occasioned by technical difficulties, weather conditions, communication breakdowns or events beyond the control of Exciting African Continent or its service providers. All expenses occasioned by the changed circumstances, including but not limited to unscheduled extensions or curtailment of accommodation, changes to scheduled flights, additional airfares, telephone and meal costs, etc, will be for the customer’s account.

Some of the services sold by us inherently have a high risk factor involved for the customer (safari, flying, diving) and we take no responsibility for the consequences of the customer taking on such risks.

 

Data protection

We shall treat all personal information you give us as strictly confidential and no personal information will be made available to unauthorized third parties, unless obliged to do so by law or legal process.

 

Law and jurisdiction

All matters arising from or in connection with these terms and conditions and any construction, validity and performance of a contract between the client and Exciting African Continent shall be governed in all aspects by the laws of the Republic of South Africa and the jurisdiction of its courts.